Refund Policy
Last Updated: July 2026
At HaiderDesign, we are committed to delivering high-quality graphic design services and ensuring a positive experience for every client. Because each project is custom created to meet individual requirements, our refund policy is outlined below.
By purchasing our services, you agree to this Refund Policy.
1. Custom Design Services
All graphic design services provided by HaiderDesign are custom and personalized.
Due to the time, research, strategy, and creative work involved, refunds are generally not available once work has begun.
2. Deposits
If a project requires an upfront deposit:
- Deposits secure your place in our schedule.
- Deposits are non-refundable once work has started.
- If the project is cancelled before any work begins, a refund may be considered at our discretion.
3. Project Cancellation by the Client
If you choose to cancel a project after work has started:
- Payment is required for all work completed up to the cancellation date.
- Any remaining unpaid balance for completed work becomes immediately due.
- Completed work may be delivered upon receipt of payment.
4. Subscription Services
For monthly or ongoing design subscriptions:
- Subscription fees are non-refundable once a billing period has started.
- Cancellation prevents future billing but does not refund the current billing period.
- Any completed or in-progress design requests remain billable.
5. Revisions
Client satisfaction is important to us.
Rather than issuing refunds, we encourage clients to use the revision rounds included in their project or subscription.
Additional revisions beyond the agreed scope may incur additional charges.
6. Scope Changes
If the project requirements change significantly after work has begun, additional fees may apply.
Scope changes do not qualify for a refund of payments already made.
7. Client Delays
HaiderDesign is not responsible for delays caused by:
- Missing project information
- Delayed client feedback
- Failure to provide required materials
- Extended periods of inactivity
Such delays do not qualify for refunds.
8. Digital Deliverables
Because our services involve digital products and custom creative work, refunds cannot be provided after:
- Final files have been delivered.
- Final designs have been approved.
- Ownership of the completed work has been transferred to the client.
9. Exceptional Circumstances
Refund requests may be considered on a case-by-case basis in exceptional situations.
Approval of any refund is solely at the discretion of HaiderDesign.
10. Chargebacks
If you have any concerns regarding your project, please contact us before initiating a chargeback or payment dispute.
We are committed to resolving issues through open communication whenever possible.
Fraudulent or unjustified chargebacks may result in:
- Suspension of current work
- Termination of services
- Collection of unpaid balances where permitted by law
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us.
HaiderDesign
Website: https://haiderdesign.com
Email: hello@haiderdesign.com
Note
This policy is designed for custom graphic design services, including branding, logo design, packaging, print design, marketing materials, image editing, illustration, and ongoing design subscriptions. Since every project is uniquely created for each client, refunds are limited once work has commenced.